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2014年01月14日 Joan Pepin

Our SOC 2 Report: A Matter of Trust

Today we announced that Sumo Logic has successfully completed the Service Organization Controls (SOC) Type 2 examination of the Trust Service Principles; Security, Availability and Confidentiality. Frankly, this is a pretty big deal and something we have been working towards for a while (we achieved our SOC 2 Type 1 in August of 2012) so I’m here to explain a little bit about what that means for you.

In case you’re not familiar with the SOC 2 Type 2 it may help you to know that that the SOC family of reports was implemented by the American Institute of Certified Public Accountants (the AICPA) as a replacement for the venerable old SAS-70 report back in 2011. (So if you’re still asking your vendors for their SAS-70, you’re behind the times a bit- I get this a lot- it’s usually followed by questions about our backup tapes on security assessment paperwork that hasn’t been updated since it was noisily written in Lotus Notes(™) on this bad-boy…)

The main purpose of the SOC 2 Type 2 report is to show our customers that an independent third party has evaluated our controls and our adherence to those controls over a period of time. In the words of the AICPA, a SOC 2 report is ideal for:

“A Software-as-a-Service (SaaS) or Cloud Service Organization that offers virtualized computing environments or services for user entities and wishes to assure its customers that the service organization maintains the confidentiality of its customers’ information in a secure manner and that the information will be available when it is needed. A SOC 2 report addressing security, availability and confidentiality provides user entities with a description of the service organization’s system and the controls that help achieve those objectives. A type 2 report also helps user entities perform their evaluation of the effectiveness of controls that may be required by their governance process.”

The major areas of the SOC report are called “Trust Service Principles” because Trust is what this is all about. Once again in the words of the AICPA:

“Trust Services helps differentiate entities from their competitors by demonstrating to stakeholders that the entities are attuned to the risks posed by their environment and equipped with the controls that address those risks. Therefore, the potential beneficiaries of Trust Services assurance reports are consumers, business partners, creditors, bankers and other creditors, regulators, outsourcers and those using outsourced services, and any other stakeholders who in some way rely on electronic commerce (e-commerce) and IT systems.”

You know how you handle your data, but before you hand it over to someone else, you should know a good deal about how they are going to handle it, and because trust is based on openness your data services vendors should be extremely open about that.

Because trust is an important factor in any business relationship, our report lists 263 controls around Security, Availability and Confidentiality put into effect at Sumo Logic and the tests that our examiners (The wonderful people at Brightline CPAs & Associates) performed. This is an extremely thorough overview of what we do to ensure that we deserve your trust, and if you are considering sending us your data, you should ask us for a copy and look it over. And If you are considering any of our competitors, you should also ask to see their third-party assessment. (Hint: They don’t have one.)

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Joan Pepin

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