eNett makes the most of machine data insights with Sumo Logic for better regulatory compliance and improved customer service
As is the case with every financial services organization, eNett was obligated to obey a constantly evolving collection of compliance regulations, while concurrently striving to reduce its security exposure. Carrying out these responsibilities consumed a significant amount of time and effort, which siphoned off resources from the company’s primary mission. At the same time, eNett eagerly sought techniques to empower its front-line customer support staff to speedily resolve client issues without needing to disturb its software developers.
eNett deployed Sumo Logic’s cloud-native machine data analysis platform to replace an assortment of cumbersome manual procedures along with a legacy system.
With the new platform in place, eNett is in a much better position to fulfill its audit and security commitments. In addition, its client support processes are now far more efficient; with a major reduction in the number of cases that reach software developers.