Pitney Bowes accelerates time-to-market of more than 70 applications using Sumo Logic

Sumo Logic has become a critical ingredient for Pitney Bowes in the software development and support process, providing deep, immediate insights into the organization’s more than 70 applications. Its widespread developer adoption contributes to Pitney Bowes’ ability to deliver new products, solutions and capabilities faster and more efficiently.

Pitney Bowes also capitalizes on the knowledge gained from Sumo Logic for a variety of other use cases, beyond merely monitoring application health. This is especially relevant for the challenging – and time-consuming – job of overseeing applications composed of copious independent, distinct software services.

Download this case study to learn more about how Sumo Logic has helped Pitney Bowes strengthened the software development process with real-time insights gained through machine data analytics.

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  Challenge

  To fuel its relentless drive to modernize its business and product suite, Pitney Bowes created a consolidated software design, development, and operational architecture that could be used by multiple teams throughout the organization. This effort would also include defining best practices for gathering and using machine-generated data to shorten the amount of time it took to bring new software to market. As an added benefit, this coordinated approach would reduce disruption and downtime by improving problem detection and resolution.

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  Solution

  Pitney Bowes deployed Sumo Logic to establish a standardized machine data aggregation and analytics infrastructure in support of its revamped technology architecture. By implementing a consistent way to manage important logging processes, it was now possible to trace complex transactions through intricate, multicomponent distributed applications.

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  Results

  Sumo Logic has become a critical ingredient in the software development and support process, providing deep, immediate insights into more than 70 applications. Its widespread developer adoption contributes to Pitney Bowes’ ability to deliver new products, solutions and capabilities faster and more efficiently than ever.

Although the company was founded over 95 years ago, Pitney Bowes is a dynamic organization that has transformed itself into a technology powerhouse. Clients around the world, including 90 percent of the Fortune 500, rely on the accuracy and precision delivered by Pitney Bowes solutions, analytics, and APIs in the areas of ecommerce fulfillment, shipping and returns; cross-border ecommerce; presort services; office mailing and shipping; location data; and software.

As part of its continuing evolution, the company launched the Pitney Bowes Commerce Cloud in collaboration with leading cloud technology providers including Amazon Web Services (AWS), Salesforce.com, General Electric, Google and Microsoft. This solution supplies clients with a far-reaching collection of software, analytics, and APIs that improve all aspects of their business such as identifying new customers, facilitating communications, expediting shipping, and collecting payments.

Unsurprisingly, realizing such a comprehensive vision meant that Pitney Bowes needed a fresh, harmonized approach to the way its teams designed, developed, and delivered software solutions. The traditional technique of furnishing each application with its own separate supporting software infrastructure would never scale to the expansive array of products that would constitute the Commerce Cloud. To surmount this challenge, in addition to upskilling its 1400+ global innovators, Pitney Bowes established a dedicated, highly skilled group known as the Commerce Cloud team. This newly created team’s charter was to construct a centralized set of common software services that could be reused across the full spectrum of Commerce Cloud applications.